Internal Business Playbook

Done & Gone Hauling

You point. We haul. It’s Done & Gone.

A simple, practical guide for launching, marketing, pricing, and growing a hauling business from local junk removal into a bigger hauling, resale, storage, and garage-based operation.

Brand Summary

The business should feel professional, local, fast, and reliable.

Core Positioning

  • Professional local hauling company
  • Focused on junk removal, dump runs, cleanouts, and large item delivery
  • Built to start lean and grow into hauling, resale, storage, garage space, and equipment support
  • Simple customer experience: send photos, get quote, we haul it away

Main Customer Pitch

Need junk gone? Done & Gone Hauling handles furniture, appliances, mattresses, garage clutter, move-out junk, dump runs, and cleanouts. Send photos for a fast quote. You point. We haul. It’s Done & Gone.

Core Services

Start simple. Offer services that fit the truck, trailer, schedule, and safety limits.

Junk Removal

Furniture, appliances, mattresses, garage clutter, basement junk, shed junk, yard waste, and general household items.

Dump Runs

Customer already has items piled up and needs them loaded, hauled, and disposed of properly.

Garage, Basement & Shed Cleanouts

Higher-value cleanout jobs where the customer wants an entire space cleared.

Move-Out Cleanouts

Fast hauling for renters, homeowners, landlords, and property managers dealing with leftover junk.

Large Item Pickup & Delivery

Marketplace furniture, appliances, tools, equipment, and oversized items for people without a truck or trailer.

Trailer Hauling

Careful hauling for larger items, equipment, project vehicles, scrap, and other suitable trailer loads.

Target Customers

These are the people most likely to have urgent hauling needs and pay quickly.

Homeowners

Angle: Garage, shed, basement, yard waste, renovation leftovers, old furniture.

Pitch: Tired of staring at that pile? Send a picture and we’ll quote it.

Renters Moving Out

Angle: Time-sensitive junk removal before inspection or moving day.

Pitch: Moving out and need stuff gone fast? We handle move-out junk and dump runs.

Landlords

Angle: Tenant-leftover junk, abandoned furniture, appliances, and unit cleanouts.

Pitch: Tenant left junk behind? Send photos and we’ll quote the cleanout.

Realtors

Angle: Pre-listing cleanouts, garage cleanup, basement clutter, and furniture removal.

Pitch: Need a property cleaned up before photos or showings? We can help.

Seniors / Downsizing Families

Angle: Respectful help clearing furniture, household items, storage areas, and moving leftovers.

Pitch: Careful, respectful cleanout help for downsizing and household transitions.

Contractors

Angle: Small renovation debris, old fixtures, cleanup loads, materials, and dump runs.

Pitch: Need an extra truck and trailer for cleanup? Send photos for a quote.

Pricing Guide

Pricing should account for labor, distance, dump fees, weight, difficulty, and urgency.

Service Starting Price / Range
Minimum Pickup $100 minimum
Small Single Item $75 - $125
Couch / Mattress / Recliner $100 - $175
Appliance Removal $100 - $200
Small Pickup Load $150 - $250
Partial Trailer Load $250 - $450
Large Trailer Load $450 - $800+
Garage Cleanout $300 - $1,000+
Basement Cleanout $300 - $1,200+
Rental Cleanout $400 - $2,000+
Marketplace Delivery $60 - $200+
Equipment / Vehicle Hauling Quote only
Quote by photo Use all-in pricing $100 official minimum Charge extra for stairs Charge extra for heavy/messy loads

Quote Formula

Keep this internal. Customers should receive a simple all-in price whenever possible.

Internal Formula

Time + labor + weight + dump fee + fuel + distance + difficulty + urgency.

Customer-Friendly Quote

“Based on the photos, I can remove that for $___ all-in, including loading, hauling, and disposal.”

Launch Plan

The first goal is not perfection. The first goal is paid jobs, photos, and reviews.

First Launch Checklist

  • Create Facebook business page
  • Upload logo and cover image
  • Create Gmail or business email
  • Take clean photos of truck and trailer
  • Post launch announcement
  • Create Facebook Marketplace service listings
  • Post in local buy/sell/community groups
  • Message landlords, realtors, contractors, and property managers
  • Complete first jobs and take before/after photos
  • Ask every happy customer for a review

Facebook / Local Ad Copy

Use direct, simple posts that ask for photos and lead to a quote.

Launch Post

Now booking local hauling and junk removal. Done & Gone Hauling handles furniture, appliances, dump runs, garage clutter, move-out junk, large item delivery, and cleanouts. Truck and trailer available. Send photos for a fast quote.

Short Ad

Need junk gone this week? Send photos for a fast quote. Furniture, appliances, mattresses, yard waste, garage clutter, move-out junk, dump runs, and cleanouts.

Growth Phases

Build the company in stages. Do not buy the empire before the first 50 jobs.

Month 1

Get jobs, photos, reviews, and proof.

Do not overbuy gear. Use early jobs to validate demand and build trust.

Month 2

Raise prices and improve process.

Track job types, profit, dump fees, lead source, and customer quality.

Month 3

Build repeat lead channels.

Push landlords, realtors, contractors, storage facilities, and movers.

Month 6

Add stronger equipment and possible helper support.

Only add tools, winch setup, storage space, or help if jobs justify it.

Month 12

Decide whether to stay lean or expand.

Possible expansion into garage space, storage yard, resale, or second trailer.

Best Jobs To Chase

These jobs usually have better urgency, higher value, or better repeat potential.

High-Value Jobs

  • Garage cleanouts
  • Move-out junk removal
  • Landlord tenant-leftover cleanouts
  • Basement cleanouts
  • Estate or downsizing cleanouts
  • Shed cleanouts
  • Small equipment hauling
  • Marketplace delivery
  • Appliance removal
  • Scrap metal pickup with resale potential

Avoid or Price Carefully

  • Hazardous materials
  • Chemicals
  • Paint, fuel, oil, or unknown liquids
  • Asbestos
  • Biohazards
  • Medical waste
  • Animal waste
  • Overloaded trailer loads
  • Unsafe lifting jobs
  • Jobs with no photos and vague expectations
  • Customers who only want the cheapest possible price

Long-Term Vision

The big goal is to turn hauling into assets, storage, resale, and recurring income.

Done & Gone Hauling & Storage

  • Start as local hauling and junk removal
  • Add resale profit from tools, bikes, rims, equipment, furniture, and scrap
  • Rent or acquire small garage/storage space
  • Store tools, vehicles, trailers, and resale inventory
  • Eventually explore secure outdoor storage, contractor storage, vehicle storage, or storage units
  • Build toward Done & Gone Hauling & Storage as a long-term asset business

First-Year Asset Ladder

Buy only what the business proves it needs.

Level 1: Basic Gear

  • Gloves
  • Ratchet straps
  • Tarps
  • Moving blankets
  • Dolly
  • Broom
  • Garbage bags
  • Basic tools

Level 2: Branding

  • Facebook page
  • Google Business Profile
  • Truck/trailer magnets
  • Business cards
  • Branded hoodie or shirt
  • Simple website
  • Before/after photos

Level 3: Expansion Gear

  • Winch setup
  • Appliance dolly
  • Trailer toolbox
  • More tie-downs
  • Better ramps
  • Storage container
  • Garage or yard space

Job Tracking Requirements

Track everything from day one so pricing and marketing decisions are based on real numbers.

  • Date
  • Customer name
  • Phone or email
  • Town / area
  • Job type
  • Quoted price
  • Final price
  • Dump fee
  • Fuel estimate
  • Helper cost
  • Estimated profit
  • Items kept for resale
  • Lead source
  • Review requested
  • Review received
  • Before/after photos taken